Chat with support in the app
The fastest way to reach support is through the Intercom chat launcher. It appears in the bottom-right corner of every page, whether you are logged in or browsing as a visitor. The launcher reappears each time you navigate. Click it to start a conversation with the support team.
Use the in-app help panel
A contextual help panel is built into Flowboost. It surfaces articles relevant to the page you are on, so you can often find an answer without opening a conversation. The panel opens inside the Intercom article viewer.
Use the support email
You can also contact Flowboost support at [email protected]. Email is a secondary channel. For a faster response, use the in-app chat launcher.
What to include
To help support investigate faster, include:
Your workspace name.
The email address you use for Flowboost.
The Google Ads account name or customer ID, if relevant.
The page or workflow where you are stuck.
A screenshot if the issue is visual.
Any error message you see.
Do not send Google passwords, private API keys, or other secrets.
For Google Ads account issues
If the issue is about a missing Google Ads account, include:
Which Google user you connected.
Whether the account is under a manager account.
Whether you can open the account directly in Google Ads.
For Labelizer issues
If the issue is about Labelizer, include:
The workspace name.
The Labelizer project name.
The Google Ads account used by the project.
The latest run status.
Whether Merchant Center sync is enabled.
Request an Expert Audit
If you would like a Flowboost expert to review your Google Ads setup, use the "Request an Expert Audit" booking available on the dashboard. This is a separate booking from general support.
For managed marketing services
If you want Flowboost to manage or support your marketing execution, mention that you are interested in becoming a Flowboost client.