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Why can't I see my account?

Troubleshoot missing workspace accounts, account containers, and Google Ads connections in Flowboost.

If an account is missing, first confirm you are in the correct workspace and that the account container exists there.

Accounts directory for checking account context

Common causes

  • You are viewing the wrong workspace.

  • The account container exists, but Google Ads is not connected to it yet.

  • The Google login you connected cannot access that Google Ads customer.

  • The Google connection expired and needs to be reconnected.

Check channel rows

Open the account detail page. If the account container exists but Google Ads is disconnected, connect it there or from Integrations.

Account channel rows showing Google Ads connection state

Expired connections

If Flowboost shows an expired Google connection, reconnect Google Ads before running Labelizer or account-dependent tools.

Expired Google Ads connection warning
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