Quick fixes for the most common bumps.
I can't see an account I expect
You may have recently gained access to it, or upgraded your plan. Go to Settings → Sync Google Ads accounts and click sync to refresh your account list.
The report or scripts button is greyed out
These features need a focus account. Set one with Set focus account above the message box, and they'll unlock. See Choosing your focus account.
A report I want is locked
Premium reports (Quality Score, Ad Copy, Audience, Competitive, Match Type, Short/Long Tail) are available on Pro and Client plans. See Plans, usage, and managing your account.
"We could not load this chat session"
This is usually temporary. Click Retry, or go Back to chats and reopen the conversation. If it persists, start a new chat.
Wolfy says it can't access certain data
Some data has limitations set by Google Ads itself (for example, certain auction-insights or competitor data may be restricted by Google). When that happens, it's a Google limitation rather than a Wolfy one — Wolfy will tell you and suggest the closest alternative.
A response stopped or looks incomplete
Send the question again. For long-running answers you can use the stop control and re-ask with a more specific prompt. Adding a timeframe and KPI usually helps.
I hit my usage limit
You'll see a banner in the chat with options to upgrade, enable on-demand usage, or adjust your limit. Check Settings → Plan & Usage for details. Starting a new chat per topic also helps your usage last longer.
Still stuck?
Reach out to us from the help widget and we'll take a look.