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Troubleshoot OpenAI Ads

Fix common OpenAI Ads connection, dashboard, build, and sync issues.

Most OpenAI Ads issues come from account context, API key access, missing source data, build limits, or sync warnings.

No account connected

If OpenAI Ads is empty, connect an API key to the account container first.

OpenAI Ads empty state

OpenAI Ads API key modal

Dashboard data looks wrong

Confirm the selected account and date range, then review the queued ads and campaign status.

OpenAI Ads review queue

Product campaign did not build everything

Open the build progress page and check skipped or failed products. Common causes are missing feed fields, source mismatches, or product limit constraints.

OpenAI Ads build progress

Managed sync warnings

Warnings need review but do not always mean the sync failed. Open the managed campaign and review the latest sync message.

OpenAI Ads managed sync warning
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